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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine required information relating to part or product
   • Available information on required item is gathered, documented and confirmed with customer
   • Original host for the part or product is determined from available information
2. Identify part or product and record details
   • Index system for part or product host is identified and accessed
   • Part or product is matched accurately with cataloguing information using the parts index system, its aids and user guides, and potential suppliers are identified
   • Clarification regarding potential match is sought from supplier as required
   • Identifying details of part or product are documented and processed
3. Supply or order part or product
   • Part is supplied to customer or ordered if not in stock according to workplace procedures
   • Workplace documentation, including customer records, is processed according to workplace procedures
   • Customer records are updated according to workplace procedures
4. Determine required information relating to part or product
   • Available information on required item is gathered, documented and confirmed with customer
   • Original host for the part or product is determined from available information
5. Identify part or product and record details
   • Index system for part or product host is identified and accessed
   • Part or product is matched accurately with cataloguing information using the parts index system, its aids and user guides, and potential suppliers are identified
   • Clarification regarding potential match is sought from supplier as required
   • Identifying details of part or product are documented and processed
6. Supply or order part or product
   • Part is supplied to customer or ordered if not in stock according to workplace procedures
   • Workplace documentation, including customer records, is processed according to workplace procedures
   • Customer records are updated according to workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements, performance criteria and foundation skills:

select and supply automotive parts or products from each of the following categories for three different customers:

service items, including filters, oils, coolants, spark plugs, fan belts, electrical accessories, sensors and actuators

non-specific items, including merchandise, apparel, cleaning products and tools

accessory items, including car mats, seat covers, lighting and vehicle covers.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

information gathering techniques, including:

active listening and questioning

effective face-to-face and telephone customer service

common automotive terminology

identification and function of automotive vehicle systems

types and applications of the automotive parts and products specified in the performance evidence

application and operation of automotive parts index systems, including:

catalogues

microfiche

computer databases

key legal requirements relating to supplying automotive parts and products, including obligations under the Australian Consumer Law (ACL).

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